1. Eligibility: Our return policy applies to products purchased
directly from Ciel's official website or authorized retail channels.
Products purchased from third-party sellers are subject to their
respective return policies.
2. Return Period Customers have a period of 14 days from the date of
purchase to initiate a return for unwanted products.
3. Condition of Returned Products: Returned products must be in
their original condition, unused, and with all original packaging
and tags intact. Products that have been used, damaged, or altered
may not be eligible for a refund.
4. Refund Process: Upon receiving the returned products and
verifying their condition, refunds will be processed within a
reasonable timeframe. The refund will be issued via the original
payment method used for the purchase.
5. Shipping Costs: Customers are responsible for covering the
shipping costs associated with returning unwanted products, except
in cases of our error or product damage during shipping.
6. Damaged or Incorrect Products:If customers receive damaged or
incorrect products, they must contact Ciel's customer service within
48 hours of receiving the order to arrange for a replacement or
refund. Ciel will cover the shipping costs for returning the damaged
or incorrect products.
7. Exclusions: Certain products may be excluded from our return
policy due to hygiene reasons or regulatory restrictions. Such
exclusions will be clearly communicated at the time of purchase.
8. Modification of Terms: Ciel reserves the right to modify or
update these terms and conditions at any time without prior notice.
Any changes will be effective immediately upon posting on the Ciel
website.
By making a purchase from Ciel, customers agree to abide by these
terms and conditions governing the return policy. For further
assistance or inquiries regarding returns, customers can contact
Ciel's customer service team.